Delivery & Returns
SHIPPING
Standard Delivery
Canada & USA
Free standard shipping is available on all orders over $250.00 USD within Canada and the U.S.A. (excluding Hawaii). Some restrictions may apply.
Once fulfilled (1–3 business days), domestic delivery typically takes 5–14 business days. Delivery claims cannot be submitted until 14 days after the order has been updated by the carrier. Orders will not be reshipped prior to this waiting period. Customers must contact the carrier directly regarding any delivery inquiries.
If your order is shipped in multiple packages, any split shipping costs are the responsibility of the customer. Some products may ship from different warehouses and could incur additional shipping fees, including international charges. Each shipment may be billed separately.
International Orders
All international shipments from Doc of Detox are subject to the following terms and conditions:
• Orders are the responsibility of the customer. Doc of Detox is not liable once the package has been handed over to the carrier.
• Doc of Detox is not responsible for packages that are abandoned due to denied entry by the destination country. Any resulting loss is assumed by the customer, and no refunds or replacements will be issued.
• The customer is responsible for all customs duties, import fees, and required documentation necessary for entry into their country.
• If a package is returned to Doc of Detox, eligible refunds will be reduced by the cost of damaged goods, customs fees, duties, and return postage charged to us.
• Orders are shipped via Canada Post, FedEx, or DHL from Canada once the customer confirms acceptance of these terms.
If you use a U.S. address followed by a third-party forwarding service to your international destination, our shipping insurance ends at the original U.S. delivery point. Doc of Detox is not responsible for any damage once handled by a third-party carrier.
We strongly recommend purchasing shipping insurance for all international orders. Our U.S. warehouses are not equipped to pack items for overseas transit — all international shipments are sent from our Canadian warehouse to ensure successful delivery.
RETURNS
If you are not fully satisfied with your regular-priced Doc of Detox branded products*, you may request a return or exchange within 30 days of the purchase date, provided items are in their original condition.
Please note:
Grounding items are not eligible for return or exchange. Warranty coverage is provided by the manufacturer only.
We cannot process refunds or exchanges beyond the 30-day return window. Unopened items returned within 30 days are eligible for a refund minus shipping and handling costs. Opened items will be assessed for store credit only, which may be prorated based on the product’s condition.
To initiate a return, email customerservice@docofdetox.com. Our team will review your request and, if approved, issue an RMA and prepaid return label (subject to regional eligibility).
Only returns with an authorized RMA label will be accepted. Do not ship items without an approved label.
Return labels are valid for 30 days from issuance. Unused labels expire after that period, and the items will no longer qualify for return.
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If a refund is issued, return and/or original shipping costs will be deducted. Delivery times for exchanged products may vary depending on location.
Refunds and replacements are processed only after returned products are received and inspected by our team.
For items valued over $49, we recommend using a trackable shipping method or purchasing insurance. Doc of Detox cannot guarantee receipt of returned items.
Non-returnable items include:
Perishables (food, flowers, etc.), intimate or sanitary products, hazardous materials, flammable liquids or gases, and the following:
• Third-party products
• Calcium Ion Therapy
• Energy Medicine (EMF/LIGHT) equipment
• Avacen & Avacen Refresh Kits/Mitts
• Bioptron products, Floor Stands & Fullerene Filter Pro 1
• Sentient Element
• Cellsonic
• SolRx Series & Crystal Plates
• Smart Guard
• Tesla Light Wear
• Crystals & Pendants
• Gift Cards
• Downloadable software
• DMSO Cream & Gel
• Beyond Beauty Face Cream
• Enema Buckets & Enema Coffee
• Clappers, Belly Button Kits/Buddies & Dry Skin Brushes
• Books, Manuals & Posters
• Opened Daily Cleansing Tea
If there is an issue with your order, please contact customerservice@docofdetox.com immediately with your order number and photos of the products received. Unauthorized returns may be subject to store credit only, pending inspection. Partial refunds may be issued for items returned in non-original condition or missing parts.
Delivery Discrepancy Policy:
Customers must report any missing items within 7 days of delivery to customerservice@docofdetox.com.
REFUNDS
To qualify for a refund, your item must be unused, in its original packaging, and in the same condition as received.
Once your return is received and inspected, we’ll contact you to confirm how we can proceed based on our assessment. Approved refunds will be credited to your original payment method within a few business days.
Store credit refunds will be issued as a coupon code via the email linked to your account.
A flat-rate return and/or original shipping fee will be deducted from the refund amount.
Opened products will be evaluated for store credit only, prorated according to use.
LATE OR MISSING REFUNDS
If your refund hasn’t appeared within 5 days of issuance, please check with your bank or payment provider as processing times may vary. Some refunds can take up to 10 business days to post, depending on your financial institution.
If it’s been longer than 10 days and you still haven’t received your refund, contact customerservice@docofdetox.com for assistance.
EXCHANGES
Exchanges are available only for defective or damaged items. To request a replacement, email customerservice@docofdetox.com with your order number and photos of the item received.
SALE ITEMS
Only regular-priced items are eligible for refunds. Sale items cannot be refunded but may be exchanged under certain conditions.
STORE CREDIT & GIFT CARDS
Store credits and gift cards are issued after an order is fully processed and shipped. During promotions or sales, these will be created once the event ends. If an order is canceled before shipment, any associated store credit or gift card will be void and not reissued.
FOREIGN TRANSACTION FEES
Some credit card companies may charge international transaction fees when a purchase is processed through a foreign bank or currency. These fees are issued by your card provider, not Doc of Detox, and may appear as a separate charge on your statement.
We do not charge foreign transaction fees. Please contact your card provider for more information if you notice such charges.
NAVIDIUM SHIPPING PROTECTION
Add Navidium at checkout to fully protect your order against loss, damage, or theft. Some conditions apply.
We strongly recommend purchasing Navidium coverage. Without it, Doc of Detox cannot guarantee replacement, refund, or reshipment for lost or damaged orders. For international shipments, we cannot replace or resend packages unless Navidium was purchased.
Doc of Detox and its affiliates are not responsible for any order once it leaves our warehouse.
How to Add Navidium:
Navidium is automatically added to your cart at checkout. If you choose to remove it, Doc of Detox will not assume responsibility for lost or damaged items.
Filing a Navidium Claim:
If your package is lost, stolen, or damaged, email claims@docofdetox.com with your order number in the subject line, include photos of the affected products, and a brief description of the issue.
Claim Deadlines:
All claims must be filed within 60 days of the order date.
• Damaged: within 30 days of delivery
• Lost (domestic): 10–30 days from last tracking update
• Lost (international): 20–30 days from last tracking update
• Stolen: 5–15 days from when marked delivered
We require these timeframes as delays or premature “delivered” scans may occur during transit.
