DOD.LIVE Complete FAQ 

ORDERING & PAYMENT

Why can I only pay in USD? We are an international company and process all transactions in USD to streamline operations across global markets and service providers.

What payment methods do you accept? We accept all major credit and debit cards, plus digital payment methods that process in USD through our secure checkout.

What's your best-selling product? MegaGen is our most popular formula for bone density and osteoporosis prevention. It's affordable, scientifically backed, and includes the essential cofactors (magnesium + vitamin D) your body needs to actually use calcium. If you're starting your bone health journey, MegaGen is the ideal foundation.

Do you have a subscription or auto-ship program? Yes! Subscribe and save on regular deliveries of your favorite products. Subscriptions ensure you never run out (consistency is key for results) and offer exclusive pricing. You can modify, pause, or cancel anytime. Manage your subscription through your account dashboard.

SHIPPING & DELIVERY

Do you ship overseas? Yes, we ship worldwide. Shipping costs apply based on your location and order size. Free shipping is currently available only for domestic orders.

How long will it take to get my order? North American orders typically arrive within 3-6 business days. International deliveries take 15-40 days, depending on location and shipping method. Tracking details are included in your confirmation email.

What if my order is delayed? Once shipped, delivery is managed by the carrier. For tracking updates or delays, contact your shipping carrier directly with your tracking number.

What shipping carriers do you use? We use USPS, Canada Post, UPS, FedEx, DHL, OSM, and CDL depending on your location. Carrier selection is automatic—we cannot accommodate carrier requests for domestic shipments.

GIFT CARDS & DISCOUNTS

How can I use my Gift Card? Gift Cards are sent as coupon codes to your email. Enter your code at checkout to apply it toward regular-priced items.

Do you offer bundle discounts? Yes! Save when you purchase multiple products together. Check our product pages for current bundle offers—combining complementary formulas (like Calcium Ion Therapy + Infinite Iodine) often provides the best value. Bundle discounts are automatically applied at checkout when you add qualifying items to your cart.

RETURNS & REFUNDS

Can I return my product? Returns are accepted under specific conditions. Most supplements are Final Sale once opened. Please see our Delivery & Returns page for complete details.

What if I receive a damaged product? Contact customer service within 7 days with photos of the damaged item and packaging for assessment and resolution.

PRODUCT SAFETY & USAGE

Are your products safe with my medications? Many nutraceuticals interact with prescription medications. Consult your healthcare provider before starting any supplement, especially if you take thyroid, heart, or bone medications.

How long until I see results? Results vary by product. Bone support: 3-6 months. Thyroid support: 4-8 weeks. Joint support: 4-8 weeks for some users. Consistency over 2-3 months is essential.

Can I take multiple products together? Do NOT combine multiple Calcium Ion Therapy products (MegaGen, DentiGen, CartiGen, AlziGen, MaraGen). You may combine products from different categories. See specific product information for more details. Consult your healthcare provider first.

Should I take supplements on an empty stomach? Yes, most liquid nutraceuticals work best on an empty stomach, 30-60 minutes before food or other supplements.

What if I miss a dose? Resume regular dosing at the following interval.

PRODUCT QUALITY

Are your products third-party tested? Yes. All products are manufactured in cGMP-certified facilities with third-party testing. Certificates of Analysis available upon request.

What makes you different from pharmacy supplements? Our products use advanced delivery systems (like CIT technology for pre-ionized liquid calcium) and clinical-evidence dosing for enhanced bioavailability compared to standard pharmacy supplements.

Are your products FDA approved? Dietary supplements don't require FDA approval. Our manufacturers follow FDA cGMP regulations. Products are not intended to diagnose, treat, cure, or prevent disease.

STORAGE & EXPIRATION

Do your products expire? Yes, expiration dates are printed on packaging. Store in a cool, dry place away from sunlight. Do not use past expiration date.

SPECIAL POPULATIONS

Can pregnant women take your supplements? Not without healthcare provider approval. Mineral and iodine supplementation during pregnancy requires medical supervision.

Can I take these with kidney problems? Consult your nephrologist first if you have kidney disease or history of kidney stones. Calcium supplements may increase stone risk.

CUSTOMER SERVICE

Do you offer samples? No. Meaningful results require consistent use over weeks or months, making single-dose samples ineffective for assessment.

How do I track my order? You'll receive a confirmation email with tracking information once your order ships. Tracking typically activates within 24-48 hours.